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DEV_1

85002002

The device ran out of storage even after the system closed other processes.

Delete excess files and mail from the device.

DEV_2

85002003

The device timed out while waiting to establish a connection with the server.

Try again later.  Ensure device is able to browse Internet sites.

DEV_3

85002004

The user manually ended the synchronization process from the device.

Try again.

DEV_6

85002007

The synchronization failed because of a problem on the server but no server-originated error codes (or any other unknown server errors) were received by the device.

Verify that the server is available and supports synchronization with a mobile device, and then try again later.

Ensure the proper server name has been entered.

DEV_7

85002008

An error occurred while ActiveSync was writing an item’s properties to the database on the device (per-item error).

Try again.

DEV_8

85002009

The synchronization key data on the device is not valid because a data removal failed.

Try again.  May require user to de-select sync items (Inbox, Contacts, Calendar, Tasks) and re-select them to reset the sync key.

DEV_9

8500200A

The required connection information is not present on the device.

Verify the server information and credentials on the device.

DEV_10

8500200B

The device timed out while waiting for a response from the server.

Verify that the server is available and try again later.

DEV_11

8500200C

The device could not shut down the send/receive thread after the user requested the synchronization to stop. The synchronization application on the device was forced to close.

DEV_12

8500200D

The device timed out while waiting for a response from the user.

Try again.

DEV_14

8500200F

The device timed out while waiting for a response from the server.

Verify that the server is available and try again later.

N/A

85002010

The device’s last error is displayed.

HTTP

85010000

An unknown HTTP communication or protocol error occurred.

Ensure device is able to browse Internet sites.

HTTP_400

85010001

An invalid HTTP communication or protocol syntax occurred..

HTTP_401

85010002

An unauthorized HTTP communication or protocol was used.
- OR -
Unable to connect to sync server due to authentication failure. Check your connection configuration.
- OR -
Access was denied. Check your server username and password in ActiveSync Options

The credentials provided to access the server are incorrect or you are not enabled for synchronization or your password has expired.

User Action:

1. On the device, go to ActiveSync, Tools, Server, verify that the server name is correct. Click on Advanced and verify the username, password and domain information. Please contact your administrator and make sure that you are enabled for synchronization

HTTP_402

HTTP_403

85010004

A forbidden HTTP communication or protocol was used.
- OR -
Your account does not have permission to sync with your current settings. Contact your Microsoft Exchange administrator.

Remove the item from the synchronization list.

1. The Microsoft-Server-ActiveSync virtual directory on your server is configured to require SSL and you are using a device without SSL.
2. The Exchange virtual directory on your mailbox server is configured to require SSL.
3. This error could occur if host headers are being used and the request goes to the wrong Web site.

HTTP_404

85010005

An object was not found by the HTTP communication or protocol.
or
The server you are synchronizing with is not an Exchange ActiveSync server, or is running incompatible software. Specify the correct server in ActiveSync options.

Verify that the object exists, and then try again. If this error occurs again, remove the item from the synchronization list.

The server name specified on the device resolves to the IP address of a server that does not have Exchange installed on it.

User Action:

1. Verify the server name and DNS configuration.

HTTP_405

85010006

The method is not allowed for use with an HTTP communication or protocol.

HTTP_407

85010008

Proxy authentication is required for HTTP communication or protocol to proceed.

Verify proxy credentials and try again.

HTTP_408

85010009

The server timed out while waiting for the request for an HTTP communication. This error occurs when a request is sent but never gets a response, typically in low signal conditions. Generally, it is a temporary or recoverable situation.

Try again later.

HTTP_410

8501000B

The HTTP resource is no longer available.

Ensure the server is available.

HTTP_411

8501000C

The server refused to accept the HTTP communication request without a length.

HTTP_412

8501000D

The precondition given in the HTTP communication request failed.

Verify Internet settings and try again.

HTTP_414

8501000F

The requested HTTP Universal Resource Identifier (URI) was too long.

HTTP_415

85010010

An unsupported HTTP media type was used.

HTTP_416

85010011

An HTTP communication or protocol error occurred.

HTTP_417

85010012

An HTTP communication or protocol error occurred.

HTTP_449

85010013

An HTTP communication or protocol error occurred.

HTTP_500

85010014

An internal HTTP server error occurred.
- OR -
Synchronization failed due to an error on the server. Try again.

Verify that the HTTP server is available and try again. May require user to de-select sync items (Inbox, Contacts, Calendar, Tasks) and re-select them to reset the sync key.

1. Windows Integrated Authentication is not enabled on the Exchange virtual directory on the Exchange server. The Server ActiveSync component uses Kerberos authentication when communicating with the Exchange server.
2. Windows Integrated Authentication is enabled on the Exchange virtual directory on the Exchange server, but Kerberos is disabled via the IIS metabase.
3. Kerberos is enabled, but IIS may return HTTP Status 401 every 30 Days when using Kerberos on Windows 2000.
4. Sync is attempted while the mailbox is being moved.
5. User attempting sync is a member of more than 200 groups.
6. The Left Hand Side(LHS) and Right Hand Side(RHS) of the user’s primary SMTP address are both different from the SMTP address based on the default recipient policy. (Fixed with Exchange 2003 Service Pack2)
7.  The Exchange virtual directory on the Exchange Server is configured to require Secure Sockets Layer (SSL). Server ActiveSync communicates with the Exchange Server over port 80.
8. Windows SharePoint® has been installed on the Exchange server
9. The user composes e-mail on the device and attempts a sync when mailbox limits have been reached on the Exchange server.
10. Anonymous authentication is enabled on the Microsoft-Server-ActiveSync virtual directory on the server.

HTTP_501

85010015

The required protocol is not supported.

HTTP_502

85010016

An error response was received from the HTTP gateway.
- OR -
Synchronization failed due to an error on the server.

Verify that the gateway is available and try again.

1. The device is using a proxy server to connect to the Exchange Server. The proxy server encountered an error.

HTTP_503

85010017

The device is temporarily overloaded.
- OR -
Synchronization failed due to an error on the server. Try again.

Try again later.

1. The Web service is unavailable. The service may have been stopped temporarily.

User Action:

1. Attempt sync later

HTTP_504

85010018

The device timed out while waiting for the HTTP gateway
- OR -
Synchronization failed because of a server error. Try again.

Try again later.

1. The device is using a proxy server to connect to the Exchange Server. The proxy server connection timed out.

HTTP_505

85010019

The HTTP version is not supported.

HTTP_507

8501001A

HTTP is out of disk space.

CONNMGR_16

85020001

The connection is open in the Connection Manager.

CONNMGR_32

85020002

The connection is disconnected in the Connection Manager.

CONNMGR_33

85020003

The connection failed and cannot be reestablished by the Connection Manager.
- OR -
Unable to connect. Verify you have network coverage and try again

1. Try restarting the device and verify connectivity settings on the device.
2. There is no connection available for the device to communicate with the server

CONNMGR_34

85020004

The user ended the connection.

CONNMGR_36

85020006

The Connection Manager could not find a path to the destination.
- OR -
Unable to connect. Verify your dialup or proxy settings are correct, and try again

1. Verify server name is entered correct.
2. There is no connection available for the device to communicate with the server.
3. The user has more than 372 top level folders in their mailbox and is using a Windows Mobile 2002-based device.

CONNMGR_37

85020007

The Connection Manager is waiting for a path to the destination.
- OR -
Unable to connect. Verify you have network coverage, and try again. If the problem persists, contact your network administrator

1. There is no connection available for the device to communicate with the server.

CONNMGR_38

85020008

A voice call is in progress.

Try synchronizing again after the voice call is finished.

CONNMGR_64

85020009

The Connection Manager is attempting to connect.

Ensure the device can access Internet sites.

CONNMGR_65

8502000A

Another connection is using the resource.

Try again later.

CONNMGR_66

8502000B

The Connection Manager could not find a path to the destination.

Ensure the device can access Internet sites.

CONNMGR_128

8502000C

The connection is being brought down.

Ensure the device can access Internet sites.

CONNMGR_129

8502000D

The Connection Manager is stopping the attempt to connect.

N/A

85030000

No synchronization occurred while roaming.

N/A

85030001

The ActiveSync application is not supported.

Upgrade the version of ActiveSync on the desktop computer and try again.

N/A

85030003

No synchronization is scheduled in the ActiveSync application.

N/A

85030004

The ActiveSync application is not initialized.

Restart the ActiveSync application and try again.

N/A

85030005

Mutex failed on the ActiveSync application.

N/A

85030006

The listview window in the ActiveSync application was not created.

N/A

85030007

The document was not sent in the synchronization context.

N/A

85030008

The synchronization document is not valid.

N/A

8503000A

The device failed to send a message to the ActiveSync application.

N/A

8503000B

The ActiveSync application failed to start in a timely fashion.

N/A

8503000C

The device failed to find the ActiveSync window.

N/A

8503000D

The device failed to get the ActiveSync process handle.

N/A

8503000E

The device failed to send the Extensible Markup Language (XML) document to the synchronization application.

N/A

8503000F

An invalid collection type was used.

N/A

85030010

A DPA error occurred.

N/A

85030011

A POOM failure occurred.

N/A

85030012

A POOM Provider DSA error occurred.

N/A

85030013

No device address exists in the ActiveSync application.

Verify that the device has an IP address and that it has a partnership with the desktop computer.

N/A

85030015

The account could not be configured to synchronize as new items arrive.

Select a different ActiveSync mobile schedule or contact the Microsoft Exchange administrator.

N/A

85030016

A silent retry error occurred in the ActiveSync application.

N/A

85030017

A retry level information error occurred in the ActiveSync application.

N/A

85030018

A retry level error occurred in the ActiveSync application.

N/A

85030019

The radio/phone is off.

If using a Pocket PC device, try again after turning on the phone.

N/A

8503001A

The response was compressed but had an invalid gzip header.

N/A

8503001B

An error is returned by the zlib decompression function.

INTERNET_1

80072EE1

No more handles could be generated at this time.

INTERNET_2

80072EE2

The request has timed out. It is generally a temporary or recoverable situation.

Try again later.

INTERNET_3

80072EE3

An extended error was returned from the server. This error is typically caused by a string or buffer containing a verbose error message.

Retrieve the error text from the Verbose log file.

INTERNET_4

80072EEC

An internal error has occurred. It is generally a temporary or recoverable situation.

Try again later.

Close one or more programs and try again.

INTERNET_7

80072EE7

The server name could not be resolved.
- OR -
Synchronization failed. Verify that you have entered the correct server name and try again

Verify the server name on the device and try again.

User Action:

1. Verify the server information on your device.

INTERNET_8

80072EE8

The requested protocol could not be located.

Verify that the protocol is supported by the device and by the desktop computer, and then try again.

INTERNET_9

80072EE9

A request to InternetQueryOption or InternetSetOption specified an invalid option value.

INTERNET_11

80072EEB

The request option cannot be set, only queried.

INTERNET_13

80072EED

The request to connect and log on to a File Transfer Protocol (FTP) server could not be completed because the supplied user name is incorrect.

Try again after verifying the server name and the user name. Also, try contacting the server administrator.

INTERNET_14

80072EEE

The request to connect and log on to an FTP server could not be completed because the supplied password is incorrect.

Try again after verifying the server name, user name, and password. Also, try contacting the server administrator.

INTERNET_15

80072EEF

The request to connect to and log on to an FTP server failed.

Try again after verifying the server name, user name, and password. Also, try contacting the server administrator.

INTERNET_16

80072EF2

The requested operation is invalid.

INTERNET_18

80072EF2

The type of handle supplied is incorrect for this operation.

1. This could be caused by transient network issues.

INTERNET_20

80072EF4

The request cannot be made through a proxy.

Change to a different type of connection and then try to reconnect to the synchronization resource.

INTERNET_21

80072EF5

A required registry value could not be located.

Verify the registry settings for ActiveSync, the mobile device, and the desktop computer.

INTERNET_22

80072EF6

A required registry value was located but it is an incorrect type or has an invalid value.

Verify the registry settings for ActiveSync, the mobile device, and the desktop computer.

INTERNET_24

80072EF8

An asynchronous request could not be made because a zero context value was supplied.

INTERNET_26

80072EFA

The required operation could not be completed because one or more requests are pending.

Try again later.

INTERNET_27

80072EFB

The format of the request is invalid.

Verify the configuration settings for ActiveSync, the mobile device, and the desktop computer, and then try again later.

INTERNET_28

80072FFC

80072EF4

The requested item could not be located. This error is similar to an “HTTP 404 Page Not Found” error in Internet Explorer. It may be caused by temporary server load conditions.

Try again later.

Ensure the device can access Internet sites.

1. There is no connectivity to the server
2. A certificate is not installed on the server.
3. The configuration settings on the device for Exchange ActiveSync are incorrect.

INTERNET_30

80072EFE

The connection with the server has been stopped.

Verify that the server is available and try again.

INTERNET_31

80072EFF

The connection with the server has been reset.
- OR -
Synchronization failed due to a communications failure. Try again

Verify that the server is listening on the SSL port and that the device can connect to the server over SSL.

1. The connection with the server was reset. You are using a Windows Mobile 2002-based device or a Windows Mobile 2003-based device with SSL. However an SSL connection could not be established and the connection was reset.

INTERNET_32

80072F00

This error calls for the Win32 Internet function to redo the request.

INTERNET_36

80072F04

The request failed because the handle already exists.

User Action:

1. On your device, click Start, Settings, System, Clock, and set the correct date and time.

1. The name of the Exchange server specified on the device does not match the common name on the certificate.

INTERNET_39

80072F07

The application is moving from a non-SSL to an SSL connection because of a redirection.

INTERNET_40

80072F08

The application is moving from an SSL to a non-SSL connection because of a redirection.

INTERNET_41

80072F09

The content is not entirely secure. Some of the content being viewed may have come from unsecured servers.

INTERNET_42

80072F0A

The application is posting and attempting to change multiple lines of text on a server that is not secure.

INTERNET_43

80072F0B

The application is posting data to a server that is not secure.

User Action:

1. Attempt sync after a valid certificate is installed on the server.
   The following root certificates are installed by default on Pocket PCs with Windows Mobile 2002 software.
   • Verisign/RSA Secure Server
   • Verisign Class 1 Public Primary CA
   • Verisign Class 2 Public Primary CA
   • Verisign Class 3 Public Primary CA
   • Verisign Class 3 Public Primary CA (2028)
   • GTE Cybertrust ROOT
   • GTE Cybertrust Solutions ROOT
   • Thawte Server CA
   • Thawte Premium Server CA
   • Entrust.net Secure Server
   • Entrust.net CA (2048 bit)
2. If you are using a certificate that is not trusted, you can disable certificate validation on the device by running the CertChk.exe tool. The Disable Certificate Validation tool is part of the Exchange 2003 All-in-one Tools package available from
   http://www.microsoft.com/downloads/details.aspx?FamilyId=E0F616C6-8FA4-4768-A3ED-CC09AEF7B60A&displaylang=en
   Please see the readme that is provided with the tool for more information.
3. Root certificates can also be added to the Pocket PCs with Windows Mobile 2002 softwareby using the process outlined in KB 322956 Sample to Add Root Certificates to Pocket PC 2002.

User Action:

1. Attempt sync after a valid certificate is installed on the server.
   The following root certificates are installed by default on Pocket PC 2003 devices.
   • Equifax Secure Certificate Authority
   • Verisign Class 2 Public Primary CA
   • Verisign Class 3 Public Primary CA
   • GTE Cybertrust ROOT
   • GTE Cybertrust Solutions ROOT
   • Thawte Server CA
   • Thawte Premium Server CA
   • Entrust.net Secure Server
   • Entrust.net CA (2048 bit)
   • GlobalSign Root CA
2. If you are using a certificate that is not trusted, you can disable certificate validation on the device by running the CertChk.exe tool. The Disable Certificate Validation tool is part of the Exchange 2003 All-in-one Tools package available from
   http://www.microsoft.com/downloads/details.aspx?FamilyId=E0F616C6-8FA4-4768-A3ED-CC09AEF7B60A&displaylang=en
   Please see the readme that is provided with the tool for more information.
3. Root certificates can also be added to the Pocket PC 2003-based device. Copy the .DER file for your root certificate to the Pocket PC 2003-based device. Then browse to the file and just click on it. Pocket PC 2003-based devices will prompt you to add the certificate to the root store.

1. An invalid response was received from the server. This could occur if a problem was encountered while the server was in the midst of transmitting data. This could occur if there was a proxy in between the device and server that did not honor the HTTP Keep-Alive setting. This could also occur if the default Web site has been stopped.

N/A

N/A

The connection link disconnected prematurely.

Verify that the resource is available and try again.

N/A

N/A

The connection could not be established because it would split an exclusive connection.

Wait until the exclusive connection is no longer being used, and then try again. Or cancel the current activity on the exclusive connection and then try again.

N/A

N/A

The server or desktop computer failed to authenticate the user.

Verify the user’s credentials. If the credentials are correct, verify that the user has permissions to synchronize with the server or desktop computer from a mobile device.

INTERNET_150

80072F76

The requested header could not be located.

INTERNET_151

80072F77

The server did not return any headers.

INTERNET_153

80072F79

INTERNET_156

1. The storage memory holds all the applications that are loaded in RAM on the device. The program memory is used by programs that are running. The shell adjusts allocation of storage and program memory. The shell will close applications to free program memory. You can also close applications manually by clicking Settings, System, Memory, Running Programs, and stopping the unnecessary applications. To free up storage memory remove unnecessary programs that have been loaded

1. Attempt the sync later

1. Reconnect and attempt the sync.

1. Unselect the datatypes on the device by clicking Start, ActiveSync, Server, and then reselect them. This will delete all the data on the device. On the subsequent sync, all selected items will be synchronized to the device.

1. Verify the server information and credentials.

1. Attempt the sync later.

1. User clicked Stop when the sync was in progress.

User Action:

1. Obtain the latest Pocket PC End User Update from your service provider.

1. a. Attempt to sync a meeting request that contains an attendee list that exceeds 16K characters.
   b. Attempt to sync a calendar item that contains a large number of exceptions.
   c. Make sure you have enough free memory on the device.

User Action:

1. Obtain the latest Pocket PC End User Update from your service provider.

1. The Exchange server is configured to require client certificates.

1. This error can be reported if the device was restored from an older backup or the user’s Exchange account was restored or moved to a different server.

1. This error could occur if host headers are being used and the request goes to the wrong Web site.

1. Windows Integrated Authentication is not enabled on the Exchange virtual directory on the Exchange server. The Exchange ActiveSync component uses Kerberos authentication when communicating with the Exchange server.
2. Windows Integrated Authentication is enabled on the Exchange virtual directory on the Exchange server, but Kerberos is disabled via the IIS metabase.
3. Kerberos is enabled, but IIS may return HTTP Status 401 every 30 Days when using Kerberos on Windows 2000.
4. The TMP/TEMP environment variable on the Exchange server is not pointing to a valid directory or there is not enough disk space or the user performing sync does not have access to the TMP/TEMP folder on the Exchange server. For large sync requests, IIS uses temporary storage.
5. Large sync requests could exceed the default size limits for requests sent to IIS.
6. Sync state on the device is corrupt.

1. This error can occur if the synchronization server is unable to open the inbox folder on the Exchange server. This can occur with calendar and contacts as well.
2. The PUT verb is blocked on the Exchange server.

1. This error can occur if you are approaching the mailbox limits set on your Exchange server.
2. The TMP/TEMP environment variable on the Exchange server is not pointing to a valid directory or there is not enough disk space or the user performing sync does not have access to the TMP/TEMP folder on the Exchange server. For large sync requests, IIS uses temporary storage.
3. Large sync requests could exceed the default size limits for requests sent to IIS.

1. This error could occur if there are multiple front-end servers and some of them have not been upgraded.